English
русский
EspañolNo customer matter is trivial, and service knows no bounds. Every customer's needs deserve to be taken seriously. We have established standardized service processes and rapid response mechanisms to ensure that you receive professional, timely, and attentive service experiences at every stage of cooperation.
Service Philosophy
Pre-sales Support
In-process Service
After-sales Support
We provide comprehensive technical support and selection suggestions for the initial stage of the project, helping customers to determine the appropriate equipment configuration and system integration more quickly and accurately.
·Requirement research and working condition analysis.
·Docking for non-standard customization requirements.
·Product solution recommendation and technical parameter confirmation.
·Project drawing evaluation, layout suggestion, budget plan and business consultation.
·Requirement research and working condition analysis.
·Docking for non-standard customization requirements.
·Product solution recommendation and technical parameter confirmation.
·Project drawing evaluation, layout suggestion, budget plan and business consultation.
During the production and delivery stage, we follow up the delivery schedule, quality, and customer communication throughout the process, ensuring transparency and controllability.
·Once the contract is confirmed, a detailed delivery plan will be provided. Customers can remotely track or conduct on - site acceptance at key production nodes.
·The entire process of equipment packaging, transportation, and labeling is controllable.
·Provide Chinese and English documents, packing lists, invoices, and other customs clearance documents as needed.
·Technical handover and video - based guidance instructions before installation.
·Once the contract is confirmed, a detailed delivery plan will be provided. Customers can remotely track or conduct on - site acceptance at key production nodes.
·The entire process of equipment packaging, transportation, and labeling is controllable.
·Provide Chinese and English documents, packing lists, invoices, and other customs clearance documents as needed.
·Technical handover and video - based guidance instructions before installation.
We promise to provide customers with a stable, reliable, and continuously supportive after - sales guarantee system:
·Provide operation manuals, installation videos, and online support from engineers for answers.
·Provide free recommendations on equipment maintenance cycles and daily maintenance.
·Arrange technical training for customers to improve operation and maintenance efficiency.
·Respond to after - sales issues within 24 hours and provide solutions within 72 hours.
·Provide free recommendations on equipment maintenance cycles and daily maintenance.
·Arrange technical training for customers to improve operation and maintenance efficiency.
·Respond to after - sales issues within 24 hours and provide solutions within 72 hours.
Multiple Quality Certifications
We demonstrate our commitment to quality, safety and environmental responsibility by adhering to strict industry standards and complying with relevant local regulations governing our products. Our relevant certifications not only testify to our commitment to high product standards, but also provide confidence and assurance to customers who cooperate with us.
Contact info.
Warehouse: Baoshan District, Shanghai
Factory 1: Lincheng Industrial Park, Huzhou City, Zhejiang
Factory 2: WanfengIndustrial Park,Shaoxing City, Zhejiang
Factory 3: Damingshi lndustrial Park, Shaoxing City, Zhejiang-
Contact Number：+86-18858565929 -
For any pricing questions,email:
[email protected]
For any order questions,email:
[email protected]
For any service questions,email:
[email protected]
For any other questions,email:
[email protected]
Copyright © Zhejiang Diya Refrigeration Equipment Co., Ltd. All Rights Reserved.
Custom Refrigeration Condensing Unit
